As a seasoned retail veteran (and yes, my soul weeps at the knowledge that I AM a seasoned retail veteran), I’d like to impart some of my wisdom on the folks doing the holiday shopping. Namely, I’d like to tell you how NOT to be a jerk. Because many people forget this every year. So in no particular order, here’s my top five.
1. Credit cards. For the love, sign the back. Please don’t tell me that you don’t sign your card so that people will have to ask to see your ID because that is dumb. If a bad guy gets your card and signs the back, then the signatures will MATCH EVERY TIME. Also, don’t look at me like I’m a criminal because I suggest this to you. If you want people to check for an ID, write “Please See ID.” Symbols and scratches do not count as a signature. If you scrawl your name and I ask for ID, don’t get snarky with me. You should write neater. If you write “See ID” on the back but left your ID in the car, that’s your problem. You need to go get it. I like/need my job, so I won’t ever tell you what I think of you. Instead, I’ll just demagnetize your credit card on the security sensor after I run it.
2. Do your shopping early or be happy with what’s available. Does this need explaining? Sure! I’d love to order item X for you, but you need to make sure there’s enough time for it to get here. It’s not like Christmas is on some surprise random day each year. Look! It’s even comes printed on your calendar! If you really wanted to get into the spirit of things, you’d take some time out out of your day and make a few of your gifts. It’s cheaper and typically far more appreciated.
3. You are not alone. Everyone is shopping this time of year. Every place is busier than it normally is. Allot your time accordingly. I’m also well aware of how full the parking lot is. I’m sorry that you had to park a block away. I’m parked in a metered zone and I work here. So either I get to spend my breaks dashing out to feed the meter OR I can come back to $15 worth of tickets. If it were up to me, I’d sit on top of the store with a paintball gun and people that park in the lot that don’t go into the store (and wander around Mass. all day) would get nailed.
4. Don’t tell me what we do or do not have in stock. I don’t know everything about all the merchandise under the roof and neither do you. Don’t tell me that the store doesn’t have what you’re looking for unless you’ve looked and then asked someone else to help you look. If you are one of those people that marches up to me and states that we don’t have the book you’re looking for when you haven’t even asked for help, then count yourself lucky that I’m not the type to smack you upside the head with the book that you were looking for when I find it…in the exact spot that the computer states it should be. And before you get huffy when we don’t have the paperback version, you should try checking to see if the paperback is even out yet.
5. A good 99% percent of the time, whatever you’re upset about…it isn’t my fault. I didn’t max out your credit card. I didn’t buy up all the item you were looking for. I don’t do the advertising/marketing/policy-making for the company I work for. I didn’t misread the expiration date or restrictions on your coupon. I don’t know all of the merchandise in the store and neither do our computers. I didn’t leave your shopping list at home. I don’t watch much TV so I don’t know that “one show” or “that book that was featured on that one show.” And anything that is from the past three years of pop culture….yeah…I won’t know that either. I won’t know what coupons showed up in your email account. Had a rough day? Trust me, I understand. But please don’t spew your emotion vomit or vent some spleen my way. You have every right in the world to feel the way you do. That’s your business. You do NOT have the right to try and drag the rest of us down with you. Not okay. Take your bad attitude and multiply it by 10 for a small store and 45+ for a larger one. Add it to the fact that rent is coming due and gifts need to be purchased and you have the day of a retail monkey. You have the choice to add a little good to the world (or a little bad) with every interaction you have in the course of your day. Which will you choose?
Moral of the story: Be kind. Even when you don’t much feel like it. Try to make your corner of the world a little bit shinier.